Introduction

We respect your privacy and are committed to safeguarding your personal information. This notice outlines our policy for dealing with any personal information we may collect and the actions we'll take to keep it safe.

The Information We Collect

As you interact with us, we will collect both personal information (that which can identify you) and non-personal information. Although you are not obliged to provide any personal information, there are some products and services we may not be able to provide without it.

The personal information we collect depends upon your interaction with us, typically it includes such things as:

• Your name
• Your residential, business or delivery address
• You contact details, such as phone number and email address
• Details of your transactions and method of payment

Why We Collect Information

We collect information for a number of reasons, including:

• Fulfilling the delivery of products and services
• Providing a more personalised experience
• Protecting against fraud and theft
• Improving our level of service
• Providing information on news, events and promotions

How We Collect Information

We collect information in a number of ways, including:

• Directly from you, as you willingly provide it
• From third parties, that we utilise as part of our business processes
• Via automated systems that collect usage and other statistical data

Who We Share this Information With

The information we collect is confidential and unless you consent, it will not be used or disclosed for any purpose that is unrelated to that for which it was collected. Under certain circumstances, your information may be disclosed to third parties. If this occurs, we will take reasonable steps to ensure that these third parties undertake to protect your privacy.

We may disclose your information to third parties, including:

• Organisations we use to carry out functions and activities on our behalf
• To fulfil the delivery of a product or service
• As required or permitted to do so by law

How We Protect this Information

We will take reasonable steps to protect your information from misuse, loss, unauthorised access, modification or disclosure, including:

• Restricting its access to authorised personnel
• Using electronic and / or physical security measures
• Requiring confidentiality from our employees and service providers

How to Access & Correct this Information

Upon request, we can provide you with access to your personal information. While we take reasonable steps to ensure that the personal information we collect, use and disclose is accurate, complete and up-to-date, if you believe the personal information we hold about you is inaccurate, incomplete or out-of-date, please contact us to have this corrected.

If you wish to access or correct your information, please be aware of the following:

• For security reasons, requests must be in writing and include verification of identity
• There is no charge for lodging a request to access your information
• Reasonable charges may apply to process the request and supply the information
• For reasons provided for in the Privacy Act, the request may be declined
• If we are unable to supply any information we will tell you why
• We will endeavour to respond to your request within 30 days

Further Information

Additional information on the Privacy Act and the National Privacy Principles is available at the website of the Privacy Commissioner: www.privacy.gov.au

This Privacy Policy forms part of the Terms of Use. As the Terms of Use are subject to change, we encourage you to review them each time you access or use this website.

How to Contact Us

If you have any questions or issues relating to your privacy or would like to access or correct your personal information, please send your request to:

Privacy Manager
Trewarne Antique & Fine Jewellery
330 Clarendon Street
South Melbourne, VIC 3205